Terms & Conditions

THE SHIFT is an educational and personal-development program delivered through written modules, guided reflection, and a private workbook. It is designed to help participants understand their patterns, develop emotional and communication skills, and make more intentional choices.

THE SHIFT is not therapy, counseling, diagnosis, or medical treatment, and it is not a substitute for care from a licensed mental health professional. THE SHIFT does not promise marriage preservation, reconciliation, or any specific relationship outcome.

Individual enrollment provides one participant account. Couples enrollment provides two separate participant accounts linked to a single enrollment.

Each participant must use their own login. Logins, passwords, and workbooks are personal and must not be shared. The purchaser of a couples enrollment may invite one additional participant at no extra charge.

Enrollment is rolling. Your program start date is recorded when your payment is verified and your access is activated.

Prices are displayed in US dollars. Payment is taken once, in full, at the time of enrollment through the hosted checkout of our payment provider. THE SHIFT does not create subscriptions, recurring charges, or automatic renewals.

The total shown on the checkout page is the full amount due. There are no installments unless a separate installment option is explicitly displayed and agreed at checkout.

Enrollment and access are activated only after the payment is verified by our payment provider. A browser redirect or confirmation page alone does not create access.

You may request a full refund within 3 days of the date your payment was confirmed. Once week 2 of the program has begun, the enrollment is no longer refundable.

Refund eligibility is set out in full in our Refund Policy, which forms part of these terms. By purchasing, you agree to that policy.

You agree to use the program for lawful, personal purposes and not to copy, resell, publish, or redistribute program materials.

Your workbook and journal entries are private to your account. We do not review them for the purpose of providing care, and they are not a clinical record.

We aim to keep the program available continuously, but we do not guarantee uninterrupted access. We may pause access for maintenance, or suspend an account for misuse, non-payment, or a reversed payment.

The current access policy does not automatically revoke access after twelve weeks. Any future access-expiration policy will be communicated to enrolled participants before it applies to them.

To the extent permitted by law, THE SHIFT is provided on an as-is basis. We are not liable for decisions you make about your relationships or your life, or for outcomes that follow from them.

Nothing in these terms excludes liability that cannot lawfully be excluded.

We may update these terms as the program evolves. Material changes will be published on this page with a revised date.

Questions about these terms can be sent through the contact page.