Refund Policy

You may request a full refund within 3 days of the date your payment was confirmed. The request must be sent before that third day ends.

Your program starts on the day your payment is confirmed and your account is activated. Week 2 begins on the eighth day after that start date.

If week 2 of the program has already begun, the enrollment is no longer refundable and no refund will be given. The start date shown on your participant account is the date that applies.

Send your request through the contact page, using the email address on your order and quoting your order number. We may ask you to confirm the details of the purchase before processing.

Approved refunds are returned to the original payment method. Your bank or card issuer determines how long the funds take to appear.

A refund may be declined or reduced where:

• The request is made after the 3-day window, or after week 2 of the program has begun.
• Access has been shared, transferred, or resold in breach of the terms.
• A payment has been reversed or disputed directly with the card issuer while an internal review is open.

When a refund is approved, access to the program for every participant on that enrollment ends. In a couples enrollment, a refund ends access for both participants.

Please contact us before opening a dispute with your bank. We can usually resolve it faster directly. A payment that is disputed or reversed may result in enrollment access being suspended while the dispute is reviewed.

Refunds are not available on the basis of a particular relationship outcome, since THE SHIFT does not promise any specific outcome. It is an educational program, not therapy or medical treatment.