Privacy Policy

We collect only what is needed to enroll you, give you access, and support you:

• Your first name, last name, and email address at checkout.
• Order details: the product purchased, amount, currency, order reference, and payment status.
• Account information you provide when you create your participant account.
• What you write in your workbook and journal inside the program.
• Messages you send us through the contact form.
• Basic technical information needed to operate the site securely.

Card details are entered on the payment provider's hosted checkout page. We never see or store your full card number. We receive a payment status, a transaction reference, and the amount and currency of the payment.

We use your information to:

• Create and manage your enrollment and participant account.
• Send transactional messages: purchase confirmation, account invitation, and access notices.
• Provide support when you contact us.
• Keep records of payments, refunds, and disputes.
• Meet legal and accounting obligations.

Workbook and journal entries belong to you. They are visible to your own account only. In a couples enrollment, neither participant can see the other's private writing.

We do not read workbook entries for any purpose other than operating and securing the service, and we do not use them for marketing.

We do not sell personal information. We share it only with service providers who help us operate the program — for example the payment provider, hosting, and email delivery — and only as needed to perform those functions.

We may disclose information where required by law, or to protect the rights and safety of participants or the program.

Order and payment records are retained for as long as needed for accounting, tax, and dispute purposes. Participant records are retained while your account is active.

Access to personal information is restricted. Administrative access is limited to authorized administrators and is logged.

You can request access to, correction of, or deletion of your personal information through the contact page. Some records, such as payment records, may need to be retained for legal reasons.

You can ask to stop receiving non-essential emails at any time. Transactional emails about your enrollment and access are part of the service.

THE SHIFT is an educational program. Information you share through the site is not a clinical record and is not reviewed by a medical professional.